If the ring is an eternity band, has a continuous pattern, or if the ring has to change more than 3 sizes, please contact us so we can be sure sizing is possible.
Upon checkout, please make note of the size you need your ring to be, or contact us before ordering.
If you need your ring sized, please allow a total 5-7 days processing before shipment. Please contact us first if you need the ring by a certain date, and we will work with you to meet your needs.
Any rings over $1,000, we size for free. If the ring is under $1,000, please contact us and we're happy to quote you for the sizing, or we can invoice you after the purchase.
Sizing a ring down in size is typically $18 for items purchased through us. Sizing up is $18 plus the cost of any additional materials.
Semi-Mounts
Semi-mounts are made to order and take 2-3 weeks production time before shipment.
If you require your piece before a certain deadline, please contact us and we will do our best to meet your needs.
Shipping
Most items will be shipped USPS Priority Mail or USPS Express Mail, with tracking, signature, and insurance included. FedEx is available upon request and for an additional fee.
Please allow a processing time of 3-7 days for all regular, non-custom items. Custom items (including sizing) have a 2-3 week processing time.
After processing, shipped items should take 1-3 business days to arrive.
If you require your piece before a certain deadline, please contact us and we will do our best to meet your needs.
Returns & Exchanges
If you receive an item and decide it's not what you had in mind, you can return it for a full refund within 10 days. The 10 day refund period begins the day you sign for the package.
All returned pieces must be in the same condition as was sent to you. No jewelry will be accepted for return if it is damaged, altered or worn.
We also offer a 30 day store credit exchange policy for any item in the store.
Items purchased through our payment or layaway plans are eligible for store credit (exchange) returns only. Refunds will not be given for items purchased through layaway.
Custom pieces are eligible for store credit (exchange) returns only.
Refunds will not be given for custom made or customized items.
Layaway Terms
Down payment must be made within 7 days of invoice date or LayBuy is canceled and item(s) are returned to inventory.
The length of a LayBuy plan cannot exceed 6 months.
Each LayBuy requires a 20% down payment.
LayBuy only supports automatic payments through PayPal
LayBuys can be paid off in full if requested (must contact via email).
Length of LayBuys are final and cannot be extended but can be paid off early.
Return/Cancelation: If LayBuy cancelation is requested within 10 days of invoice date, the payment(s) are eligible for full refund. Store credit will be issued in the form of a gift card for plans that have been active over 10 days.
Store credits will be issued in the form of e-gift cards. These can be used to purchase a full-price item or can be applied as the final payment on another LayBuy.
No maximum number of LayBuys per customer.
We ask that you refrain from “Layaway Bouncing”. Layaway bouncing is when layaways are canceled excessively and money is being transferred between multiple plans/orders.
Our Guarantee
We proudly stand behind our pieces and work done by our jewelers.
If for any reason there is an issue with your piece, or the work that has been done, we will happily work with you to resolve and correct the issue.
We do not guarantee work performed by other jewelers.
