Frequently Asked Questions

Q. What kind of warranty/guarantee do you offer on your pieces?

A. We proudly stand behind our pieces and the work done by our jewelers.  If for any reason there is an issue with your piece or the work that has been done, we will happily work with you to resolve and correct the issue.  At this time, we do not offer guarantees on watches or work performed by other jewelers.

 

Q. Do you buy or trade jewelry online or only in your retail stores? 

A.  At this time, we only buy or trade jewelry in our retail locations.  Stop in any time, no appointment necessary!  Learn more about the process of selling your jewelry by clicking here.

 

Q. If I have a bunch of jewelry to sell/appraise, do I need to make an appointment? 

A.  Not at all!  All of our staff are trained to buy jewelry.  Relax and browse our selection while you wait!  Learn what to expect by clicking here.

 

Q. What is your return policy? 

A.  If you receive an item and decide it’s not what you had in mind, you can return it for a full refund within 10 days.  The 10 day period begins the day you sign for the package.  All returned pieces must be in the same condition as was sent to you.  No jewelry will be accepted for return if it is damaged, altered or worn.  We also offer a 30 day store credit/exchange policy for any item in the store.  Items purchased through our payment or layaway plans are eligible for store credit (exchange) returns only.  Refunds will not be given for items purchased through layaway.

 

Q. Do you offer payment plans/layaway?

A.  Yes!  Please contact us to set up a layaway plan.

 

Q. If I found a stone on your website I like, but don't care for the setting, can I buy the stone loose? 

A.  Yes!  We have an extensive gem collection, please contact us if you are interested in a particular stone.

 

Q. If I found a setting I like on your website, but have my own stone, can I just buy the setting?

A.  If you are interested in buying a mounting without a stone, we have a beautiful collection of semi-mounts from both our Elizabeth Henry and Mother’s Jewelry lines.  At this time, we do not offer vintage and antique semi-mounts.

 

Q. Do you have jewelers on-site or do you send customer repairs out?

A. All of our bench jewelers work onsite at our Dover location, and service all four of our retail locations.  When you drop off a piece to be repaired, it is hand delivered to our workshop, so you can ensure it will be treated with care.  Battery replacements are serviced in store (all locations) while you wait, however watch repairs are sent out to a specialist offsite.  Read more about our repair services here.

 

Q. Do you design custom jewelry? 

A.  Yes!  In addition to the semi-mounts we offer, we can work with you to design a custom piece tailored to your specifications!  Please contact us for custom quotes and more details.

 

Q. Do you design new jewelry using materials from jewelry I already have? 

A.  Yes!  We can modify existing pieces to create something entirely new.  Please contact us for more details.